FAQs

We’ve recently quoted on removals work ranging between £150 and £5000! Many people contact us asking for a quick idea of price - very often they say something like “it’s just an average move with nothing out of the ordinary”. During more than 20 years in business we’ve concluded that everyone thinks that they’re ordinary but no one is.

We’re happy to visit you in Kent  to see what’s important to you and give a firm quote based on that. The visit doesn’t usually take more than half an hour and there’s no obligation to you. Then you can allocate funds and plan your finances well in advance.

We don’t like to pick numbers out of the air so it’s hard to give you a meaningful guide. A local removal requiring our 7.5T removal lorry rarely costs less than £1090. Dismantling/Reassembly of furniture and packing are extra. Obviously long distance removals cost more. Smaller removals which only require a 3.5T luton van can be much less.

Most of our removal quotations are itemised into three parts:- A. Main removal (supply vehicles & men), B. Dismantling/reassembly of furniture & C. Packing small items into boxes. Many people reduce removal costs by packing (B.) & dismantling (C.) themselves. Also, if you’re moving locally, in Kent, you can save money by taking advantage of our box buyback offer.

The most obvious way of reducing your main removal cost is to declutter. Go to your loft, go to your shed and go to the back of your cupboards and ask yourself:- “do I want to pay a removal company to move this?”

If you’re downsizing you reduce your removal quotation by being decisive about what’s not part of your removal. It’s hard to visualise your new home and decide what furniture isn’t going to fit, we get that. However, obviously, you save on removal costs when you exclude unwanted furniture.

We carry the correct insurances for household removals - when we pick something up in your home it is covered by our goods in transit insurance. Having said that insurance is limited by smallprint, it’s just a fact of life, and what’s in the smallprint might not be your idea of “Fully Insured”.

As an example if we pick a television up in a bedroom and fall down the stairs and smash it:- goods in transit insurance covers damage to the television, public liability insurance covers damage to the stairs and employers liability insurance covers damage to the men who fell down the stairs. However if we don’t smash it and it arrives at your new home undamaged, but it doesn’t work any more, that’s not insured.

Another example would be a broken plate - this would be covered by our goods in transit insurance. However if this plate happened to be part of a matching dinner service which is no longer available - the devaluation of the remaining set is not covered.

As soon as possible! Once you have a firm quote you can budget for the cost. Don’t worry if your house is in disarray, we’re visiting you to evaluate the size and difficulty of your removal. Some customers run the hoover around before we arrive but this really isn’t necessary, we’re only interested in assessing your removal.

Occasionally we meet people whose house sale (or purchase) creeps up on them so they have to respond hastily and arrange a moving date at short notice. In that case you would want a removal company already organised. We hold the price of our quotations even if a long time elapses so don’t worry if our quote is six months old when you finally move.

We take a 50% deposit on booking, this deposit secures your moving date, when we’ve received your deposit we will then tell other customers we’re booked on that date, because we're committed to you.

On one hand it’s best to secure your booking date as early as possible so you can be assured of our service and make plans. On the other hand you shouldn’t book a date with us until you’re absolutely sure that the date is fixed. If you’re buying & selling property that would be on exchange of contracts.

When you’re trying to line dates up please phone us (during office hours) because we can “pencil you in”. This will let you know our availability. When you’re “pencilled in” no deposit is required as it’s not a reservation. We’ll have as many conversations as you like about changing the date and if we become booked on that date we’ll let you know immediately.

We vary our “moveplan” to suit the particular circumstances of your removal. If you want us to pack this is usually done the day before moving day. The objective on packing day is to get as many small items into sealed, stackable boxes as possible.

On moving day we plan to arrive after your neighbours have gone to work, park as close to your house as possible and get to work! Please let us know if you want us to put carpet protector down.

Our method blends the imperatives of caring for your belongings, making use of loading space and making progress.We don’t make absolute promises about timing, our job is to work steadily and look after your stuff. Often we will try to load bedrooms before downstairs and also the garden last.

We usually have half an hour for lunch on the way to your new house and meet you there, hopefully with keys! Unloading is often quicker than loading, it’s helpful if boxes have their destination room marked on top. It’s also helpful if you’re around to direct us to the correct room with your furniture.

Should larger and long distance removals take more than a day we’ll confirm the moveplan as you book. In any case we’ll keep in touch to let you know our progress.

When we’ve finished unloading make sure that all large items are where you want them before we go. Also please take the trouble to check the removal lorry as we tidy up - reassure yourself that we’ve delivered everything.

A flatscreen TV is a fragile item which should be transported in a box. It’s quite common for the original box to be thrown away because it’s so big. We have a selection of wooden crates for flatscreen tv’s on our removal vans. The largest or which is 180cm by 110cm by 40cm. This is easily large enough for a modern 70” TV.

We use transit blankets to pad out your flatscreen in our box. Also the box might be used to protect your mirrors and pictures.

We have a set of purpose made furniture covers from Ecopac. These are a heavy duty nylon material with padding and integrated rip-stop carrying handles. With sizes from 4 seater sofas down to armchairs we’re able to protect furniture even as it’s carried down staircases. Not only will your sofa be protected from dirt & dust but also from scuffs and scrapes as it’s carried in & out of your home.

Also we put mattresses in bags and drape square furniture with transit blankets to make sure that they travel safely in our removal lorry.

We keep hanging wardrobe boxes on our removal vans. These are made from a durable “correx” plastic material and provide 18 inches (45cm) of hanging rail. These are available to you at no extra cost for moving day, however you do need a rail at your new home to quickly unload our boxes and give them back.

Please ask about hanging wardrobe boxes as you qet your removals quotation so that we can allocate the right quantity for you.

There’s plenty of different things which are prohibited from household removals for insurance purposes. This is usually because of the risk that they might damage other items but sometimes because they might be damaged themselves. Many of these items are rarely included in a household removal and excluding them seems like common sense.

Most often items which could cause trouble when they tip or spill should be excluded. As a small removals company we might vary our policy to suit your needs but we can’t insure items damaged by spills. Paint is the most dangerous in this category but also motor oil, fuel, screenwash, cleaning products and cooking oil.

Explosive items including gas bottles, aerosols, fireworks, firearms & ammunition are strictly excluded.

Things which are fixed are excluded unless we specially agree to unscrew them. We often move potted plants of all shapes and sizes but these are not covered by insurance.